Research Article: The Impact of Compulsory Citizenship Behavior on Job Performance of New-Generation Knowledge Workers: The Roles of Ego Depletion and Relational Energy
Introduction:
Organizational citizenship behavior is defined as individual voluntary behavior that is not included in the organizational formal reward system but that boosts organizational performance. , However, in recent years, some scholars have pointed that employees do not always act outside of their roles voluntarily, and sometimes they have to conduct out-role behaviors required by their organizations, in which case it is called compulsory citizenship behavior. – Unlike organizational citizenship behavior, compulsory…
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