Research Article: Comparisons of Clients’ and Caregivers’ Satisfaction Across Conventional, Virtual, and Hybrid Speech-Language Therapy Services in Malaysia
Introduction:
A high satisfaction level of healthcare recipients is one of the key indicators of effective person-centered healthcare services. Consumer satisfaction in healthcare services is associated with positive health outcomes, an increased number of patients pursuing care at specific healthcare institutions, and increased loyalty of their consumers. Satisfaction is a psychological outcome based on personal experiences that are matched with individuals’ perceived needs and expectations. , Consumers’ satisfaction levels…
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