Research Article: The Moderating Effects of Trust and Felt Trust on the Nonlinear Relationship Between Compulsory Citizenship Behavior and Counterproductive Work Behavior
Introduction:
As marketing competition grows, employees have to perform more and more extra-role behaviors beyond the formal specifications of their duties under organizational pressure. The extra-role behavior that employees have to engage in against their will is called compulsory citizenship behavior. – Existing studies have found that unlike voluntary organizational citizenship behavior, which boosts organizational performance, compulsory citizenship behavior may have an effect on employee’s negative work behavior, such as…
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