Research Article: Ethical Leadership in LTC: From Caregivers’ Customer Orientation to Senior’s Satisfaction and Well-Being
Abstract:
According to the Aging World Population , there were million people aged and over in , changing patterns of longevity, death, and illness., Knowing where people live and where they may die is essential for the education and training of caregivers to ensure a workforce that provides good care, allowing older people to live better. According to Spasova, Baeten, and Vanhecke () the European LTC service faces challenges in the quality of care, access and adequate provision and financial sustainability, among others. In Brazil, there are more than nonprofit organizations that provide specific care for the elderly. LTCs are fundamental for the care of the elderly, but in Brazil the lack of data on the sector points to the invisibility of both these units and their residents. It is vital to have a living environment where the senior can count on the necessary support to compensate for the physical and social changes that accompany aging. Older people want to live in a safe environment, receive good care, and exercise personal control and autonomy. Therefore, caregivers must find the right balance between the needs of the senior and the needs of the organization, providing the senior with an excellent experience and quality of life through a human relationship where there is affection, and sensitivity. The healthcare environment is challenging and needs leaders who promote technical and professional training but also work to improve staff satisfaction and morale.
Introduction:
According to the Aging World Population , there were million people aged and over in , changing patterns of longevity, death, and illness. , Knowing where people live and where they may die is essential for the education and training of caregivers to ensure a workforce that provides good care, allowing older people to live better. According to Spasova, Baeten, and Vanhecke () the European LTC service faces challenges in the quality of care, access and adequate provision and financial sustainability, among others.…
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