why choose us

300×250 Ad Slot

Research Article: Validity of patients' online reviews at direct-to-consumer teleconsultation platforms: a protocol for a cross-sectional study using unannounced standardised patients

Date Published: 2023-05-10

Abstract:
Introduction As direct-to-consumer teleconsultation (hereafter referred to as ‘teleconsultation’) has gained popularity, an increasing number of patients have been leaving online reviews of their teleconsultation experiences. These reviews can help guide patients in identifying doctors for teleconsultation. However, few studies have examined the validity of online reviews in assessing the quality of teleconsultation against a gold standard. Therefore, we aim to use unannounced standardised patients (USPs) to validate online reviews in assessing both the technical and patient-centred quality of teleconsultations. We hypothesise that online review results will be more consistent with the patient-centred quality, rather than the technical quality, as assessed by the USPs. Methods and analysis In this cross-sectional study, USPs representing 11 common primary care conditions will randomly visit 253 physicians via the three largest teleconsultation platforms in China. Each physician will receive a text-based and a voice/video-based USP visit, resulting in a total of 506 USP visits. The USP will complete a quality checklist to assess the proportion of clinical practice guideline-recommended items during teleconsultation. After each visit, the USP will also complete the Patient Perception of Patient-Centeredness Rating. The USP-assessed results will be compared with online review results using the intraclass correlation coefficient (ICC). If ICC >0.4 (p<0.05), we will assume reasonable concordance between the USP-assessed quality and online reviews. Furthermore, we will use correlation analysis, Lin’s Coordinated Correlation Coefficient and Kappa as supplementary analyses. Ethics and dissemination This study has received approval from the Institutional Review Board of Southern Medical University (#Southern Medical Audit (2022) No. 013). Results will be actively disseminated through print and social media, and USP tools will be made available for other researchers. Trial registration The study has been registered at the China Clinical Trials Registry (ChiCTR2200062975).

Introduction:
Chinese government policies and the COVID-19 pandemic have stimulated the rapid growth of Direct-to-consumer (DTC) telemedicine since its initiation at the end of the 20th century in China. 1 2 Unlike traditional medical models, DTC telemedicine enabling patients to receive medical advice and treatment through electronic media (such as computers, phones or smartphones) without establishing a prior doctor–patient relationship. 3 The Institute of Medicine defines telemedicine as ‘the use of electronic information…

Read more

300×250 Ad Slot