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Research Article: Roles of doctor–patient relationship perception and job satisfaction in the impact of workplace violence on medical professionals’ turnover intentions in the early phase of COVID-19: a cross-sectional study in China

Date Published: 2023-09-04

Abstract:
Objective This study aimed to explore the role of the doctor–patient relationship (DPR) perception from the perspective of medical professionals in the association between workplace violence (WPV), job satisfaction and turnover intention in the early stages of the COVID-19 pandemic based on the affective events theory (AET). Design A cross-sectional study. Setting Nine medical institutions in Beijing were enrolled in this study. Participants In total, 792 medical professionals participated in the study, excluding administrators and logisticians. Results The structural equation model was well adapted (comparative fit index (CFI) = 0.933; root mean square error of approximation (RMSEA) = 0.060). DPR mediated the association between WPV and job satisfaction, with an indirect effect of 0.247 (p<0.001). DPR perception mediated the effect of WPV on turnover intention, with an indirect effect of 0.090 (p<0.001). It also played a chain-mediating role in job satisfaction between WPV and turnover intention, with a mediation value of 0.117 (p<0.001), accounting for 53.42% of the total effect. Conclusions This study developed a stable model using AET. DPR perception plays an important role in the relationship between WPV and job satisfaction and turnover intention, suggesting the key impact of emotional factors. This has strong practical implications for maintaining the stability of medical teams. Therefore, medical institutions should improve the level of DPR perception from the perspective of medical professionals to effectively prevent mental health problems following WPV.

Introduction:
According to related studies, there will be a severe shortage of between 40?800 and 104?900 doctors in the USA by 2030. 1 A similar situation has arisen in China over the last 10 years, with the proportion of doctors aged 25–34 decreasing from 31.3% to 22.6%, whereas the proportion of those aged 60 and above has increased from 2.5% to 11.6%. 2 The WHO has also highlighted the need to promote investment in nursing and increase the retention of nurses in the health system. 3 Therefore, it is important to alleviate…

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